We all love to receive great customer support, fact.
Purchases are often chosen based on how good the customer support is so why do so many companies risk losing valuable customers by providing poor customer support?

Whether your business is wholesale distribution, manufacturing, online or face to face sales it is imperative customers feel they can approach you for help with confidence their problems will be rectified in a speedy and professional manner.

What is the basis of good customer support?

  • A good understanding of who your customers are
  • Know how your customers like to communicate with you
  • Be approachable
  • Check in with them from time to time
  • Be prepared
  • Make sure the entire team have appropriate knowledge of your product
  • Deliver your support fast
  • Empower customers to solve their own problems
  • Continue reading “We simply love Customer Support”